At Akbas Jewelers we make sending and receiving a gift a truly special experience with our range of gift options. Please don’t hesitate to ask for free gift packaging once you have placed your order. We do not charge for gift packaging.
You can also have your gift delivered to the recipient at any address or to yourself.
Please note that all our items are of a standard size. If you would like the jewelry to be re-sized before its sent off to you, then please have the correct size ready when you call to place your order. We will ensure that the item is re-sized before its dispatched to you. This service is free. However please remember that if you choose this option you cannot then exchange the item for any reason. We do not exchange altered items. if you choose to have the item delivered as it is and then come in to re-size it, it will be a better choice as we will be able to get the correct size. We will re-size the item on the spot and we will not charge for this service.
The procedures set out to cancel an order or exchange an order do not affect your right to reject faulty goods. I you do receive a faculty item please let us know as soon as you become aware of it.
Please note that certain items cannot be returned unless Akbas Jewelers is at fault. We cannot exchange pierced earrings and belly/ body bars due to hygiene reasons.
We cannot exchange items that have been re-sized, engraved or personalized in any other way. If you have an item you want to exchange but you cannot find something else you like, we will provide you with a credit note which you can use whenever you wish.